Service & Relationship Disclosure
A clear explanation of my role, the company named in your proposal, and the installation partner who completes the physical work.
What is Energy With Mark?
Energy With Mark is my public advisory and educational presence. It is where I explain how I assess solar, battery and energy decisions, publish customer education, and provide a consistent point of contact for people I work with.
Do I work with other companies?
Yes. My work can involve representing or working through solar and energy companies that provide the commercial proposal, contracting arrangement, equipment supply and/or project delivery. The company responsible for a specific project should be clearly identified in the proposal or agreement presented to the customer.
Am I an independent product adviser?
No claim of complete market independence is intended. My role is to understand the customer's needs, assess suitable options available through the relevant project channel, explain the proposal and expected benefits, and help the customer make an informed decision. Where I am representing a particular company or commercial arrangement, that relationship should be made clear.
Who installs the system?
I do not personally perform the electrical installation. Once a project is accepted, the physical installation and commissioning are completed by the appropriate qualified installation professionals or installation partner connected with that project.
Who is responsible for the contract and warranties?
The proposal and final agreement should identify the relevant supplier, contracting entity, equipment, warranties and installation responsibilities. Manufacturer warranties remain subject to the manufacturer's terms, and installation or workmanship obligations depend on the entity identified in the project documents.
How may I be paid?
My role may form part of a commercial sales or project arrangement with the company I am representing for that customer. This means my work can be connected to the successful sale and delivery of the project. I do not describe the service as independent financial advice.
Why keep Energy With Mark separate?
The aim is to give customers a consistent adviser relationship and a clear educational resource even when the company, supplier or installation partner involved in a particular project may differ. The specific commercial and contractual relationship for each project should always be shown in the actual proposal and agreement.
If there is any difference between general information on this website and the documents supplied for your project, the specific proposal, contract, warranty and installation documents for that project are the documents that should be relied on.