Privacy Policy

This policy explains the practical privacy standards used by Energy With Mark. Where Australian privacy law applies to a particular activity, applicable legal requirements will also be followed. The aim is to collect only information that is useful for an enquiry or project, explain why it is needed, restrict access and remove or de-identify information when it is no longer reasonably required.

Information I may collect

Depending on your enquiry, information may include your name, phone number, email address, property or business details, postcode and address, appointment preferences, electricity bills, tariff and meter information, energy-use data, solar exports, existing solar or battery information, inverter details, site and switchboard photos, project goals, proposal feedback and information required to coordinate an accepted project.

Please do not provide information that is not relevant to your energy enquiry. Electricity bills and photographs can contain account, property or other personal information.

How information may be collected

Information may be collected directly from you by phone, email, website forms, documents or files you provide, discussions and project correspondence. I may also receive enquiry and contact information from a referral or lead-generation partner where you have asked or agreed to be contacted about energy services.

Why information is used

Information may be used to understand your enquiry, communicate with you, assess solar or battery options, identify missing information, prepare and explain proposals, arrange follow-up, manage accepted projects, coordinate relevant installation information, respond to issues and maintain appropriate business and project records.

Information collected for an enquiry is not intended to be sold or used as a standalone data product.

Website forms and bill uploads

When you submit a website form, the form shows a short collection notice before submission and records the version of that notice. A bill or enquiry is sent into a private review process so it can be checked before it is used for further customer or project work. Uploading a bill does not automatically mean you have agreed to buy a system.

A power bill is used as the starting point for a full energy assessment. If more information is needed—for example interval data, solar equipment details or site information—I may ask you for it separately.

Optional marketing emails

Marketing email consent is separate from the privacy acknowledgement needed to submit an enquiry. You do not need to agree to marketing emails to use a calculator, send a question, upload a bill, request an assessment or book a call.

If you tick the optional marketing box, you give Energy With Mark express consent to send occasional emails about solar, batteries and practical energy advice. The consent is for Energy With Mark only. It continues until you withdraw it or the mailing activity ends. The website records when and how the consent was given and the wording/version shown at the time.

You can withdraw this consent at any time by using the unsubscribe instruction in a marketing email or by replying and asking to unsubscribe. Withdrawal does not stop service messages that are genuinely needed to answer an enquiry, manage an appointment or support an existing project, and service messages are kept separate from promotional content where practical.

Website analytics

This website uses Google Analytics 4 to understand how the public website is used. This may include page views, general device and browser information, referral source, broad location information and interactions such as starting or completing the 60 Second Check, using the Full Calculator, starting a bill assessment, booking a call or opening an article.

The website is configured so names, email addresses, phone numbers, electricity-bill contents, uploaded files and form-field contents are not intentionally sent to Google Analytics. Google Signals and advertising personalisation are disabled in the site configuration.

Who information may be shared with

If you decide to proceed with a project, relevant information may need to be shared with the contracting or represented company for that project, qualified installation partners, network or approval parties, finance providers you choose to use, equipment suppliers where necessary for support or warranty work, and technology providers used to operate the service.

Only information reasonably needed for the relevant purpose should be shared. Private adviser notes and unrelated customer history are not intended to be included in company or installer copies. External project copies and access are tracked separately from the private master record.

Cloud services and overseas processing

Energy With Mark uses cloud and website technology providers to operate its systems. Some providers operate globally and may process or store information outside Australia. Processing locations can vary by provider and service. Where practical, access is restricted, information sharing is limited to what is needed, and business controls are used to reduce unnecessary disclosure.

Automated assistance and AI

Software may assist with organising information, identifying missing items, detecting possible duplicate records, creating internal summaries, generating tasks or preparing drafts. Automated tools are not intended to make the final customer-specific recommendation, determine final system sizing, approve pricing changes or send sensitive customer communications without human review.

Security

Reasonable technical and organisational measures are used to protect information from loss, misuse and unauthorised access, modification or disclosure. These measures include controlled private storage, account access controls, multi-factor authentication where available, separate review of website submissions, human review before information is used in project records, restricted company copies and access logging.

No internet or cloud system can be guaranteed to be completely secure. If a suspected data incident occurs, access will be contained and the incident assessed. Where a legal notification obligation applies, affected people and the appropriate regulator will be notified as required.

Retention and deletion

Personal information is kept only for as long as it is reasonably needed for the enquiry or project, follow-up, warranty or support, recordkeeping, dispute management, or another legitimate or legal requirement. Information that is no longer reasonably needed should be deleted or de-identified where practical. Website submissions, rejected enquiries and unnecessary uploaded material are reviewed so they do not become a permanent store of information that is no longer useful.

Access and correction

You can ask what personal information is held about you or ask for information to be corrected. Some information may need to be retained in its original form where it forms part of a transaction, proposal history, accepted project record or other record that should not be altered without an audit trail.

Privacy questions or complaints

Contact Mark Fitzpatrick at mark@energywithmark.com.au or 0434 151 237. Please explain the issue and what outcome you are seeking. I will review the matter, confirm what information or systems are involved and respond within a reasonable period.

Updates to this policy

This policy will be reviewed when the website, CRM, analytics, AI or automation processes, represented-company arrangements, installation-partner process or information-handling practices materially change. The current collection-notice version used by website forms will be identified separately when needed.